NDIS Code Of Conduct

It is your right to receive supports and services that are good quality and safe. The NDIS Code of Conduct is a set of rules about how your providers and workers should act when they are supporting you, and things they need to do to make sure you are safe.

If you don’t think someone is following these rules, you can complain to us.

Under the NDIS Code of Conduct, your providers and workers must:

• act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions. This means you have the right to make your own decisions, to be free to live the life you choose, and to have the same rights and freedoms as any other member of the community.
• respect the privacy of people with disability. This means you have the right not to have your personal information shared with other people unless you have said that is okay.
• provide supports and services in a safe and competent manner with care and skill. This means the people who work with you should have the right skills to support you in a safe way.
• act with integrity, honesty, and transparency. This means your providers and workers should be honest with you about your NDIS services and supports, and provide the supports that meet your needs.
• promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability. This means your provider should help people to feel safe to make a complaint or report problems, and they should manage these complaints effectively.
• take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse. This means your providers should take all reasonable steps to prevent violence, abuse, neglect and exploitation, and respond quickly if these things happen.
• take all reasonable steps to prevent sexual misconduct. This means your providers and workers should know what appropriate behaviour is, and who to tell if you are not treated properly.

Each future edition of SAFEGuard will focus on one of these parts of the NDIS Code of Conduct. This will help you understand more about the way your workers and providers should be supporting you, and how to know when things are not right.